Thank you for shopping at Storycises. We hope you love what you've ordered, but if you're not 100% satisfied with any item, we've made our returns simple.
In order for the Goods to be eligible for a return, please make sure that:
- You can return any item within 14 days. (Your 14 days start from the date you bought the items online).
- Items must be unused and in their original condition.
- Where applicable, the Goods are in the original packaging
- Items must be returned with a valid dispatch note (online purchases).
All refunds will be issued to the original method of payment and in the original tender currency (unless otherwise stated).
Please note: We are unable to accept any items that have been returned outside of the time period above, or that are used or in an unsellable condition. Any items returned outside of this timeframe will be returned to you.
The following Goods cannot be returned:
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
If already received, package the item up and send it back to Storycises within 14 days of letting us know that you want to return the product.
You should send returns to the following address (NB: address used depends on the size of the item(s) returned):
Mail and small packets letter box size
Storycises Ltd
Unit 118300, PO Box 7169, Poole, BH15 9EL, United Kingdom
Parcel & Courier Point Address (parcel and courier delivery only)
Storycises Ltd
Unit 118300, Courier Point, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FH, United Kingdom
You are responsible for the cost and risk of returning the Goods to Us.
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend you use a signed-for delivery service with proof of postage. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: info@storycises.co.uk
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- By email: info@storycises.co.uk
We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement
